Warmer Healthy Homes Fund
The Consumer Redress Warmer Healthy Homes Fund aimed to support Energy Action Scotland members (TIG) in helping them to meet local needs. For example, providing measures where the householder might be classed as vulnerable but yet fails to meet the qualifying criteria for other fuel poverty programmes, or where funding already available/secured might not allow completion of all of the required works.
Our energy efficiency outreach officer visited a client at her home in March 2017 following the install of a new electric heating system through the WHHF scheme. As part of the home visit service our outreach officer looked at the clients electricity bills and noticed abnormally high standard energy usage. Tighean Innse Gall maintains a close working relationship with the utility companies and in a discussion with the utility company it was discovered that the client had been massively overcharged due to a historical error where the meter was being read the wrong way round and the estimated bills reflected these inaccurate readings.
The outcome of the home visit was the client received a significant refund onto her energy account and will continue to have meter readings taken to avoid any estimated bills in the future.
The client was delighted with the outcome of the outreach officer’s home energy advice visit, who will continue to keep in touch with the client to provide ongoing support and information on changes to her energy bills and energy awareness advice.